Privacy & Cookie Policy

Last Updated: August 1, 2025

At EkoStream, your privacy is important to us. This policy explains how we collect, use, and protect your information when you visit our website or interact with our tools — including our solar planning calculator.

1. Information We Collect

We collect personal and technical information when you:

Fill in forms such as the solar planning calculator, contact forms, or quote requests.
Make a purchase or request support.
Browse our website.

This may include:

Your name, email address, and phone number.
Information you submit via the solar calculator, such as location, energy usage, or property type.
Any message or enquiry you submit for consultation.
IP address, browser type, and usage data (via cookies).

2. How We Use Your Information

We use your information to:

Provide a tailored estimate through the solar planning calculator.
Respond to your enquiry or consultation request.
Fulfill orders or send product updates.
Improve our services and website experience.

We do not sell your data to third parties.

3. Cookies and Tracking

We use cookies to:

Understand how visitors use our website.
Improve navigation and form usability (including the solar calculator).
Collect anonymous usage stats via Google Analytics or similar tools.

You can manage cookie preferences in your browser settings.

4. Third-Party Services

We may share your information with:

Trusted payment processors and logistics providers (for fulfilling orders).
Web tools used for analytics or form management.

These third parties are bound by confidentiality and data protection agreements.

5. Your Rights

Depending on your region, you may have the right to:

Access the data we hold about you.
Request updates or deletion of your data.
Withdraw consent to be contacted.

To exercise your rights, contact us using the details below.

6. Contact Us

Have questions about your privacy?

Reach out to us:

📞 Call/WhatsApp: +260-964058259
📧 Email: webmaster@eko-stream.com